Patients who wish to be hospitalized in a higher class than the one covered by their insurance may obtain further information about upgrades from our Coordination Service:

Tel. + 41 91 985 12 11

Upgrade program brochure (ITA)

Promise to pay
Sant'Anna Clinic requires a payment commitment for the stay by the patient’s insurance before the patient is admitted. If the health insurance company fails to guarantee coverage of all charges, a deposit must be paid before admission. In this case, you will be informed in advance by our coordination service.

We issue invoices on the basis of our agreements with insurance companies, and in accordance with current rates of health insurance in the Canton of Ticino. We invoice directly to health insurance companies in Switzerland. Patients will receive an invoice only for the services not covered by their health insurance company (such as telephone charges, food and beverages consumed by guests, etc.).

Estimated costs
If you are insured for a common room and you are interested in a stay in our clinic, we will be happy to provide a non-binding estimate. We are also happy to provide a quote for an upgrade from semi-private to private or for a stay in one of our suites or junior suites.

For more information please contact our Coordination Service:
Tel. + 41 91 985 12 11